We answer every email within one working day. To speed things up, include your order number and the email address you used at checkout; for damaged or faulty goods, attach a photo. For a return, tell us the item and reason and we'll reply with the return address and next steps.

?Before You Write

Tracking not moving? The first scan can take up to 48 hours; after 5 days without an update, email us.

Want to cancel? Before dispatch we cancel and refund at once. After dispatch, follow the 14-day withdrawal steps on our Withdrawal & Cancellation page.

Moved house? Address changes are possible only before dispatch, so get in touch straight away.

Kontakt / Contact