Terms of service

Terms of Service

Lorven · lorven.com · Effective 7 September 2026

IAgreement

These terms apply to every order placed with Lorven through lorven.com. Placing an order means you agree to them, together with our Refund Policy, Privacy Policy, Shipping & Payment terms and Withdrawal & Cancellation notice. If anything here is unclear, email contact@lorven.com before you order.

IIEligibility

Orders may be placed by consumers aged 18 or over, for personal use, with a delivery address in the United Kingdom, Ireland, the EU or Switzerland. You are responsible for the accuracy of the details you give us and for being entitled to use the chosen payment method.

IIIWhen Your Order Becomes Binding

The order confirmation email you receive after checkout simply records what you asked for. Our acceptance — and the contract between us — happens when we email to say the goods have been dispatched. Until then we may cancel an order, for instance where an item is out of stock, mispriced, or where payment fails verification, and any money taken is refunded in full.

IVPrices, VAT and Payment

Prices are in pounds sterling and include UK VAT where it applies. Delivery is added at checkout and shown before you pay. Payment is collected in full at the time of ordering through the methods offered at checkout. Where an obvious pricing error has occurred we will let you know before dispatch and give you the option to cancel.

For deliveries outside the UK, import VAT, customs duty or carrier handling fees may be charged by the destination country. These are payable by the recipient and are not included in our prices.

VDelivery and Risk

Estimated delivery times are in working days from dispatch and are not guaranteed. The goods become your responsibility once delivered to the address you gave us. Costs and timings by country are on our Shipping & Payment page.

VICancelling and Returning

You have 14 days from the day after delivery to cancel for any reason, under the Consumer Contracts Regulations 2013 and equivalent EU rules. The procedure and refund timings are on our Withdrawal & Cancellation page and Refund Policy. Your statutory rights are never reduced by these terms.

VIIIf Something Is Wrong

Goods must match their description, be of satisfactory quality and fit for purpose. If they are not, tell us within 30 days for a replacement or full refund with return costs covered. Beyond 30 days you remain entitled to repair, replacement or a partial refund under the Consumer Rights Act 2015.

VIIIDescriptions and Images

We describe products as accurately as we can. Photographs are illustrative; colour, finish and packaging may differ slightly, and manufacturers may revise specifications without notice. Instructions supplied with a product take precedence over anything on the site.

IXWebsite Use and Content

lorven.com is for lawful personal shopping. Do not interfere with the site, copy its content, or use it for fraudulent or unlawful purposes. All text, images, branding and design are owned by Lorven or its licensors.

XLiability

We are liable for foreseeable loss or damage caused by our breach or negligence. We do not exclude or limit liability where the law does not allow it, including death or personal injury caused by negligence and fraud. We are not liable for any business loss.

XILaw and Disputes

English law applies. Consumers resident elsewhere in the UK or in the EU retain the protection of mandatory local law and may bring claims in their home courts. The EU online dispute resolution platform is available at ec.europa.eu/consumers/odr.